We're here to help.
Need help with Caltria? If you're experiencing issues with logging, barcode scanning, subscriptions, or your account, contact us anytime.
Email: legal.fodes@hotmail.com
We usually respond within 24–48 hours.
Make sure the barcode is well lit and fully inside the frame. If a product still isn't found, you can add it manually and it will be saved for next time.
Check your internet connection and reopen the app. If it still happens, send a screenshot and your device model.
Sign in with the same Apple ID on each device. Anonymous guest sessions stay on a single device until you sign in.
Use the same Apple ID used for purchase and try "Restore Purchases".
Open Profile > Account and choose to delete your account. This removes your account data from our backend. You can also email us to request deletion.
Send steps to reproduce, app version, and device model to legal.fodes@hotmail.com.